Nook Help Center

The minimum deposit amount on nook varies by payment method. Using mobile banking such as bKash, Nagad, or Rocket, the minimum deposit is BDT 500 — this is the most common and popular method for Bangladeshi players. Using credit or debit cards, you must deposit a minimum of BDT 1,000. For bank transfers, the minimum is BDT 2,000 because bank charges are deducted. For cryptocurrency (if available), the minimum equivalent is BDT 500. The maximum deposit limit is BDT 100,000 per transaction, but daily or monthly limits may be higher depending on your account status. For new players, there is a security limit for the first 30 days — a maximum of BDT 50,000 can be deposited daily. For VIP players, this limit is much higher and in some cases there is no limit. If you want to deposit a larger amount, you can contact support to request a limit increase. nook does not charge any fees for deposits, but your payment provider may deduct their own charges — for example, cards may have a 2-3% processing fee. Mobile banking usually has no charge or very low charges. If you want to use a bonus code when depositing, make sure the deposit amount meets the minimum requirement for that bonus. For example, to receive the welcome bonus, you typically need to deposit at least BDT 1,000.

Resetting your nook account password is simple and secure if you've forgotten it. First, go to the nook login page and click the "Forgot Password?" link — it's usually just below the login button. A new page will open asking for your registered email address or mobile number. Enter the one you used to register and click the "Send Password Reset Link" button. If you used email, a verification link will be sent to your inbox — it usually takes 1-2 minutes, but check your spam or junk folder too. If you used your mobile number, you'll receive a 6-digit OTP code via SMS. Click the link in the email or enter the OTP code on the website. Once verified, you'll be taken to the page to set a new password. Create a strong password that's different from your old one and meets the security requirements. The password must be at least 8 characters long and include one uppercase letter, one number, and one special character. Enter the new password twice to confirm and click the "Change Password" button. If successful, you'll be sent to the login page and can log in with your new password. You'll receive a confirmation email stating that your password has been changed. If you didn't make this change, contact support immediately. Remember, the password reset link is valid for 30 minutes — if it expires, you'll need to request a new reset. If you don't have access to your email or mobile number, ask for help via live chat or by emailing [email protected]. In this case, you may need to provide KYC documents to verify your identity.

KYC verification on nook is a mandatory process that must be completed before your first withdrawal. It confirms your identity and prevents money laundering. The KYC process requires three types of documents. First, proof of identity — for this you can submit your National ID Card (NID), passport, or driving license. For NID, clear color photos of both sides are required so that all information is clearly readable. A photo of the passport's photo page and both sides of the driving license are needed. Second, proof of address — for this you must submit a utility bill (electricity, water, gas), bank statement, or government letter dated within the last three months that clearly shows your name and address. Old documents will not be accepted. Third, payment method verification — proof of the card, bank account, or mobile banking you are using. For cards, provide a photo of the front showing your name and last four digits — cover the middle numbers for security and do not show the CVV. For mobile banking, provide an account statement or screenshot showing your name and number. For bank accounts, provide a bank statement or account details page. All documents must be clear, in color, and fully visible — blurry or cropped photos are not accepted. Upload documents in Account Settings > KYC Verification section. Verification is usually completed within 24-48 hours, though sometimes you may be contacted again for additional information. Once KYC is successful, you will receive an email and can then make withdrawals. Remember that all documents are sent over SSL-encrypted connections and stored on secure servers — your privacy is fully protected.

Two-Factor Authentication or 2FA is an extra security layer for your nook account that is highly recommended. When enabled, logging in requires more than just a password — you must also provide a one-time code sent to your mobile. This ensures that even if someone knows your password, they cannot access your account without your phone. To activate 2FA, first log in to your nook account and click the profile icon in the upper right corner. From the dropdown menu, go to "Account Settings" or "Security" option. Here you will find the "Two-Factor Authentication" or "2FA" section. Click the "Enable" or "Activate" button. You will be asked to confirm your mobile number — enter the number used during registration. An SMS will arrive with a 6-digit OTP code. Enter this code on the website to verify. Once successful, 2FA will be activated and will be required from the next login. In some cases, nook may support Google Authenticator or other authenticator apps. In this case, a QR code will be displayed which you scan with your authenticator app. A 6-digit code will be generated in the app that changes every 30 seconds — enter this code on the website to complete the setup. When 2FA is active, each time you log in after entering your password, a code will be requested. Provide the SMS code sent to your phone or the code from the authenticator app. Remember that if you lose your phone or change your number, contact support immediately. Save the backup codes provided during setup — these can be used to log in in an emergency. To disable 2FA, go to the same settings, click "Disable," and confirm with your password. However, for security reasons, it is recommended to always keep 2FA enabled.

Wagering requirement or playthrough requirement is a condition for how many times you must place bets before bonus money becomes withdrawable. For example, if you deposit BDT 1,000 and receive a BDT 1,000 bonus, your total balance becomes BDT 2,000. If this bonus has a 35x wagering requirement, you must wager (1,000 + 1,000) × 35 = BDT 70,000. In some cases, wagering applies only to the bonus amount, so always read the terms. Each game's bets contribute to wagering at different percentages — slots usually contribute 100%, meaning a BDT 100 bet = BDT 100 wagering. Table games like blackjack and roulette typically contribute 10-20%, meaning a BDT 100 bet = BDT 10-20 wagering. Live dealer games typically contribute 10-15%. Some games do not count toward wagering at all, so check the "eligible games" list in each bonus's terms. There are also maximum bet limits — when playing with bonus money, you typically cannot wager more than BDT 500 per spin or bet. Exceeding this limit may result in forfeiture of the bonus and winnings. There is a time limit to complete wagering — usually 30 days. If you do not meet the requirement within this time, the bonus and any money won with the bonus will be removed. To see your wagering progress, go to Account > Bonus Status or Active Bonus section. There you can see how much has been wagered and how much remains. Some tips: to complete wagering quickly, play high-contribution games like slots. Choose low-volatility games so your balance lasts longer. Place small bets so you can play more rounds. If the bonus terms seem complicated, ask support or decline the bonus and play with just your own money — there are no obligations.

The nook support team is ready to serve you 24 hours a day, 7 days a week, and provides help in Bengali. There are multiple ways to get in touch, and each has its own advantages. Live Chat is the fastest and most popular method — it can be accessed via a chat icon at the bottom right of the nook website or app. Clicking the icon opens a chat window where you can type your question. A support agent typically responds within 1-5 minutes and helps solve problems in real time. Live Chat can be used without logging in, but if you are logged in, your account information can be viewed quickly. For email support, write to [email protected]. This is good for complex issues or sending documents. Describe your problem in detail in the email and attach any necessary screenshots or documents. You will typically receive a reply within 2-6 hours, though complex matters may take up to 24 hours. Phone support (if available) — a phone number may be provided in the Contact section of the official website for special cases. Social media — you can message nook's official Facebook or Twitter page. WhatsApp support (if available) — in some regions, support is also provided via WhatsApp. When contacting, providing the following information will get you help faster: your account username or registered email, a detailed description of the problem, a screenshot of the error message or code, transaction reference number (if applicable), and what you were trying to do when the problem occurred. The support team is always polite and professional — don't think any question is too small or silly. All questions are welcome and they are happy to help you. For privacy, never share your password or personal information in public forums or social media comments.