Your privacy on the nook platform is our top priority. This privacy policy details how we collect your personal information, why we use it, whom we share it with, and how we keep your information secure. By reading this page, you can learn about all your rights regarding your information.
This privacy policy applies to the nook platform — which includes the nook.wine website, mobile applications, and all related services. When you use our platform, create an account, play games, or contact customer support — we collect and process certain personal information.
This policy will help you understand how nook handles your data. We believe transparency is the foundation of trust. You have the right to know where your information goes and what happens to it — and nook doesn't hide that information.
Nook is the "data controller" of your personal information. This means we determine what information is collected and processed for what purpose. For any questions or requests related to data protection, you can contact us directly.
By using the nook platform, you agree to this Privacy Policy. If you do not agree with this policy, please stop using the platform and contact support to close your account.
Nook never sells your personal information. Your data is only used to operate the platform, meet legal obligations, and improve your experience. This is our fundamental commitment.
We follow international information security standards. We adhere to GDPR-inspired policies and best practices in secure data processing to protect user privacy.
Nook collects various types of information necessary to operate the platform, comply with legal obligations, and improve your experience. Details are provided below.
You provide certain information directly when registering or using your account. These are:
Some technical information is collected automatically while you use the platform:
In some cases, for safe gaming and KYC compliance, we may collect information from third parties. For example, confirmation of name and address from identity verification agencies, or transaction status from payment processors. In such cases, the privacy policies of the respective organizations also apply.
| Types of Information | Example | Reason for collection | Requirements |
|---|---|---|---|
| Identity Information | Name, date of birth | KYC, Age Verification | Required |
| Contact Information | Email, phone | Account Management | Required |
| Payment information | Card/Bank Data | Transaction processing | Required |
| Gaming Activity | Betting history | Responsible Gaming Monitoring | Automatic |
| Device information | IP, Browser | Security & Fraud Prevention | Automatic |
Nook collects your information through various methods. Each method is described here transparently so you remain fully informed.
The most common method is when you provide information directly. Filling out registration forms, uploading KYC documents, making payments, changing account settings, or sending messages to support — in all these cases, you knowingly provide information.
Some information is automatically recorded on the server while you use the platform. This information is technically essential — for example, when a page loads, the server must send a response to your device's IP address. Without this information, the platform won't work.
We use cookies to maintain sessions (so you don't have to log in on every page), remember your preferences, and understand user behavior. Cookies are discussed in detail in Section 7.
Basic identity and contact information is collected from the form you complete when creating an account.
Information about which games you played, how much you bet, and your win-loss amounts is retained for responsible gaming monitoring.
All messages and complaints you send via live chat and email are recorded for issue resolution.
Nook does not use your information for any irrelevant purpose. Each use of information has a specific legal basis or legitimate purpose. Details are provided below.
We use your identity and contact information to create, maintain, and manage your account. This information is necessary to notify you of password resets, suspicious login alerts, or important account updates.
Payment information is used to accept deposits, process withdrawals, and confirm transactions. Payment patterns are also analyzed to prevent fraud and combat money laundering.
To meet legal requirements, we verify your age and identity using ID and address documents. This is essential for protecting minors and preventing fraud.
By analyzing your gaming history and preferences, we can recommend relevant games for you. This is entirely optional—you can disable personalized recommendations in your profile settings if you wish.
We monitor your gaming patterns—bet amounts, session length, win-loss streaks—so that we can identify and help with problematic gaming behavior in a timely manner. This is part of nook's responsible gaming commitment.
IP addresses, device fingerprints, and transaction patterns are analyzed to prevent account hacking, money laundering, bonus abuse, and multiple account creation.
Providing or retaining specific information as required by regulatory bodies is our legal obligation. In such cases, information may be used to fulfill legal obligations even without your consent.
If you consented to receive marketing emails during registration or afterward, we may inform you about promotions, new games, and special offers. To stop these communications at any time, go to Account Settings > Notifications and unsubscribe from "Marketing emails," or click the "Unsubscribe" link at the bottom of any email.
Nook never sells your personal information to third parties. However, information may be shared under certain specific circumstances detailed below.
To keep the platform running, we use trusted third-party services. Only necessary information is shared with them, and they cannot use that information for any other purpose:
We may be required to disclose information in the following legal circumstances:
If nook is ever merged, acquired, or sells assets, user information may be part of that transaction. In such cases, we will provide advance notice and the new owner will also be obliged to comply with standards similar to this privacy policy.
Nook adopts industry-standard security measures to protect your information. This section details how we keep your data secure.
All data exchange on the site and app occurs via 256-bit SSL (Secure Socket Layer) encryption. This same technology is used in international banking and financial services. Your password is never stored directly — it is processed using strong hashing algorithms such as bcrypt or SHA-256.
Your data can only be accessed by specific staff members whose work requires it. All staff access is logged and regularly audited. Through Role-Based Access Control (RBAC), each employee can only view information relevant to their responsibilities.
Our data is stored in Tier-3 data centers with physical security, 24/7 monitoring, and redundant power and network systems. Data is backed up regularly and backups are stored encrypted offsite.
We conduct regular penetration testing and vulnerability scanning. Third-party security experts review our systems and identify weaknesses. Any security issues are resolved quickly.
You can also play a role in securing your account. Use strong passwords (combining letters, numbers, and special characters), don't share your password with anyone, avoid logging in from public Wi-Fi, and keep Two-Factor Authentication (2FA) enabled.
If a data breach ever occurs and your information is at risk, we will notify affected users within 72 hours. We will provide clear information about the nature of the breach, what data was compromised, and the steps you should take.
The nook platform uses cookies and similar technologies. Below we detail what types of cookies are used and why.
The platform cannot function without these cookies. They maintain your login session, preserve your shopping cart (if applicable), and enable security features. These cookies cannot be disabled as they are part of the platform's core functionality.
Remembers your preferences — such as language settings and lobby filter choices. These make your experience more comfortable. In this case, data is sent in anonymized or aggregated form.
Knowing how many users are viewing which pages and where issues are occurring helps us improve the platform. Data is collected in aggregate and anonymized form.
Used to detect fraudulent activity, bot traffic, and account hacking. These analyze device fingerprints and behavior to block suspicious access.
You can control cookies through your browser settings. Keep in mind that disabling essential cookies may prevent the platform from working properly. When you first visit the nook site, a cookie consent banner appears where you can accept or reject cookies according to your preference.
Chrome: Settings > Privacy and Security > Cookies and other site data
Firefox: Settings > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Cookies and site permissions > Cookies and site data
Nook respects your rights regarding your information. To exercise the rights below, contact support or use your account settings.
You have the right to know what information we hold about you. Upon request, a copy of your data will be provided within 30 days.
If there are errors in your information, you have the right to correct them. You can update most information directly in account settings.
In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
You may request to restrict the processing of your information. In this case, the information will be retained but not used in new ways.
You may object to the use of your information for marketing purposes. There is an option to unsubscribe from marketing emails at any time.
You can request your information in a machine-readable format (CSV/JSON) to transfer to another platform.
To exercise any of the above rights, email [email protected]. Write "Data Privacy Request" in the subject line and clearly state which right you wish to exercise. After identity verification, requests are typically processed within 30 days. In complex cases, it may take an additional 60 days, and we will notify you.
If the basis for processing information is your consent, you may withdraw that consent at any time. However, processing that occurred before consent was withdrawn remains valid. Withdrawal of consent may result in certain services no longer being available.
We do not retain your information indefinitely. Each type of information has a specific retention period based on legal requirements and business rationale.
Account information, transaction history, and gaming records are retained as long as your account is active. This information is necessary for platform operation, customer support, and responsible gaming monitoring.
Even after an account is closed, some information must be retained for the following reasons:
When the retention period ends, we securely delete or anonymize information. Digital data is securely overwritten during deletion so that recovery is not possible.
Nook is strictly for individuals aged 18 and above only. We do not knowingly collect personal information from minors and do not allow them to create accounts.
If we discover that a minor has created an account, it will be closed immediately and all information from that account will be deleted (unless legally required). If parents believe their child is using nook, please notify us immediately at [email protected].
Nook verifies age through multiple layers. Collection of date of birth during registration, identity document verification in the KYC process, and transaction pattern analysis—all these steps prevent minors from accessing the platform. Payment method verification is an additional layer where deposits are not accepted unless from payment methods held in the name of adults.
Nook may update this privacy policy as needed. Changes will be posted on this page and the "Last Updated" date will change.
For significant changes — such as new purposes for data collection or sharing with new third parties — we will notify you by email in advance. For minor changes, only the page will be updated.
By using the platform after changes, you agree to the new policy. If you do not agree to the new policy, please contact support to request account closure.
If you have any questions, requests, or complaints regarding our privacy policy, please contact us.
Direct contact for urgent inquiries
Available 24/7
Email requests are typically answered within 3-5 business days. Data requests may take up to 30 days.
Your privacy is our highest priority. Join nook today for a secure, transparent, and exciting gaming experience.
This privacy policy is written entirely in Bangla so that Bangladeshi players can understand it easily. Still, if any part seems unclear or you have any questions, email [email protected] or contact us via live chat. Our team will respond in Bangla. Make it a habit to check this page regularly, as the policy may be updated.