Nook Terms and Conditions

1. General Terms and Conditions

These terms and conditions constitute a legal agreement for the use of the nook platform and its services. When you use the nook.wine site or mobile app, create an account, or play any game, these terms and conditions apply. Failure to comply with these terms may result in suspension or closure of your account and confiscation of winnings.

1.1 Agreement to Terms

By registering on nook or using the platform, you agree to comply with these Terms and Conditions, Privacy Policy, and Responsible Gaming Policy. You confirm that you are 18 years of age or older and that you have the right to participate in online gaming according to the laws of your country. If you do not agree with these terms, stop using the platform immediately.

1.2 Changes to Terms

Nook reserves the right to modify, update, or change these terms and conditions at any time. Changes will be published on this page and the "Last Updated" date will be updated. In the case of significant changes, we may notify you via email or site notification. Continuing to use the platform after changes means you accept the new terms. It is your responsibility to check this page regularly.

1.3 Age Restrictions & Legal Responsibility

Nook is only for individuals aged 18 or above. Account creation or platform use by minors is strictly prohibited. We may request identification to verify your age. Providing false information or misrepresenting your age is a legal violation and will result in permanent account closure. Additionally, online gaming must be legal in your country. Access from prohibited regions is not allowed, and using a VPN to hide your location is forbidden.

2. Account Registration & Management

Creating an account is mandatory to play games on nook. The following rules apply to account registration and management.

2.1 Account Creation Requirements

1. One Account: Each person may create only one account. Creating multiple accounts is prohibited, and if detected, all accounts will be closed.
2. Accurate Information: You must provide your real name, date of birth, address, email, and phone number during registration. Providing false or incorrect information may result in account termination.
3. Verification: We may request identification, proof of address, and other documents. Withdrawals may be restricted until verification is complete.
4. Security: It is your responsibility to keep your login information secure and not share it with others. You are responsible for all activities that occur on your account.

2.2 Account Verification (KYC)

For security and legal compliance, nook follows a Know Your Customer (KYC) process. We may request the following documents before your first withdrawal or at any time:

• Proof of Identity: A clear photo of your National ID card, passport, or driving license showing your name, photo, and date of birth.
• Proof of Address: A utility bill, bank statement, or government letter dated within the last three months showing your name and address.
• Payment Verification: Proof of your card or payment method used for deposits.

Verification is usually completed within 24-48 hours after document submission. If verification fails or remains incomplete, your account may be restricted and withdrawals will be held.

2.3 Account Suspension & Closure

We may suspend or close accounts in the following circumstances:

• Providing false information or fraud
• Creating or using multiple accounts
• Bonus abuse or manipulation
• Access by minors or from prohibited jurisdictions
• Suspicion of money laundering or illegal activity
• Violation of responsible gaming policy

You may voluntarily close your account at any time by contacting support. Before closure, all outstanding bets will be settled and the remaining balance will be returned. Accounts closed due to self-exclusion or responsible gaming reasons may only be reopened after a specified period and with compliance team approval.

3. Betting & Gaming Rules

The following betting and gaming rules apply when playing on the nook platform. These rules are designed to ensure fair play and prevent fraud.

3.1 General Betting Rules

1. Bet Acceptance: You must have sufficient balance in your account. Once a bet is confirmed, it cannot be cancelled. In case of technical error or system malfunction, nook reserves the right to void the bet.
2. Betting Limits: Each game has its own minimum and maximum bet limits, which are displayed in the game interface. You can set daily, weekly, or monthly betting limits on your account.
3. Malfunction: In the event of any game or software malfunction, all bets and payments will be voided. We are not responsible for technical issues but will attempt to provide a fair resolution.
4. Game Outcome: All game results are determined by Random Number Generator (RNG) and are final. Once a round is completed, results cannot be changed.

3.2 Prohibited Activities

The following activities are strictly prohibited and may result in account closure and forfeiture of funds if detected:

• Collusion: Colluding with other players to cheat or gain an advantage.
• Bot Usage: Placing bets using automated software, bots, or scripts.
• Martingale Bonus Hunting: Abusing bonus terms or exploiting system vulnerabilities.
• Multiple Accounts: Creating duplicate accounts to claim promotions or bonuses multiple times.
• Chargeback Fraud: Deliberately filing chargebacks after making a deposit.

3.3 RTP & Game Fairness

All games on nook are verified by independent testing agencies, and each clearly displays its RTP (Return to Player). RTP is the theoretical percentage of money returned to players over the long term. For example, a 96% RTP means that theoretically BDT 96 out of every BDT 100 wagered is returned to players. This is a long-term average, and short-term results may vary.

All games use RNG, which ensures that every spin, card deal, or dice roll is completely random and independent of previous outcomes. Neither nook nor the game provider can control or manipulate the results in any way.

4. Payments, Deposits & Withdrawals

Nook supports various payment methods and ensures fast transaction processing. The following payment rules apply.

4.1 Deposit Rules

1. Payment Method: You may only use payment methods registered in your own name. Third-party cards or accounts are prohibited.
2. Deposit Limits: Each payment method has its own minimum and maximum deposit limits, which are specified on the cashier page.
3. Processing Time: Most deposits are instant. Bank transfers may take 1-3 business days.
4. Fees: nook generally does not charge any fees for deposits, but your payment provider may charge fees.

4.2 Withdrawal Rules

To withdraw your winnings, you must meet the following conditions:

• Verification: Account verification (KYC) must be completed before the first withdrawal.
• Same Payment Method: You must withdraw using the same payment method you used to deposit. If multiple methods were used, withdrawals will be processed proportionally to each method.
• Wagering Requirement: If you have accepted a bonus, you must fulfill the wagering requirements before withdrawal.
• Processing Time: Withdrawal requests are typically processed within 24-48 hours. Depending on the payment method, funds may take an additional 1-5 days to reach your account.
• Withdrawal Limits: Daily, weekly, and monthly withdrawal limits apply. VIP players may have higher limits.

4.3 Anti-Money Laundering

Nook follows strict policies to prevent money laundering. If suspicious activity is detected, we may investigate the account, request additional documents, and hold transactions. Deposited funds must be wagered at least once before withdrawal. If a player only deposits and withdraws money without playing, it will be flagged as suspicious activity and the account will be reviewed.

5. Bonus & Promotion Terms

Nook offers various bonuses and promotions from time to time. Each bonus has its own terms and conditions that should be read before accepting.

5.1 General Bonus Terms

1. Accepting Bonuses: Bonuses are typically offered on an opt-in basis. You may choose not to accept or decline a bonus.
2. Wagering Requirement: Most bonuses have wagering requirements that must be met before withdrawal. For example, 30x wagering means if you receive a BDT 100 bonus, you must wager BDT 3,000.
3. Duration: Each bonus has a specific expiry period. If wagering is not completed within the time limit, the bonus and any winnings will be forfeited.
4. Game Contribution: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, but table games may contribute 10-20%.
5. Maximum Bet: A maximum bet limit (typically BDT 500/spin) applies when playing with bonus funds. Exceeding this limit may result in cancellation of the bonus and winnings.

5.2 Bonus Abuse

The following activities are considered bonus abuse and are prohibited:

• Claiming the same bonus multiple times by creating multiple accounts
• Using hedging or low-risk betting patterns to meet wagering requirements
• Playing only high RTP games to meet wagering requirements
• Violating bonus terms or exploiting system vulnerabilities

If bonus abuse is detected, we may confiscate bonuses, winnings, and close the account. Future bonus eligibility may also be revoked.

5.3 Bonus Cancellation

You may cancel an active bonus at any time, but the bonus funds and all winnings earned from the bonus will be forfeited. Only your actual deposited funds (if any) will remain. Once a bonus is cancelled, it cannot be reactivated.

6. Responsible Gaming

Nook promotes responsible gaming and provides various tools for players to protect themselves. We believe gaming should be entertainment, not a problem.

6.1 Self-Limit Tools

You can set the following limits in your account settings:

• Deposit Limit: Set maximum daily, weekly, or monthly deposit limits.
• Loss Limit: Set how much money you can lose within a specific time period.
• Bet Limits: Set limits per bet or total bets.
• Session Time Limit: Set how long you can play continuously.

Once limits are set, they take effect immediately. Reducing limits is instant, but requests to increase limits apply after 24-48 hours — this prevents impulsive limit increases.

6.2 Cooling-Off & Self-Exclusion

If you need a break:

• Cooling-Off Period: Temporarily suspend your account for 24 hours to 30 days. You will not be able to log in during this period.
• Self-Exclusion: Close your account from 6 months to permanently. Creating new accounts is also prohibited during this period.

Accounts cannot be reopened before the self-exclusion period ends. In the case of permanent exclusion, the account will never be reactivated. For more information, Responsible Gaming Page See.

7. Intellectual Property & Copyright

All content on the nook platform, including design, logos, graphics, software, and other materials, is the property of nook or its licensors. This content is protected by copyright, trademark, and intellectual property laws.

7.1 Permitted Use

You may only use the nook platform for personal, non-commercial purposes. The following activities are prohibited:

• Copying, reproducing, or distributing any part of the platform
• Using the nook logo, trademarks, or brand elements without permission
• Reverse engineering, decompiling, or attempting to breach software security
• Scraping, crawling, or data mining

7.2 User Content

If you post any content in forums, chat, or other media, you grant nook a license to use, display, and distribute that content. It is your responsibility to ensure that the content you post is not illegal, obscene, threatening, or violates the rights of others.

8. Limitation of Liability

The nook platform is provided on an "as is" basis. We make every effort to deliver smooth service, but certain limitations must be understood.

8.1 Service Availability

We cannot guarantee uninterrupted service. The platform may be temporarily unavailable due to maintenance, upgrades, emergency repairs, or technical issues. We are not responsible for any bets or losses during downtime. We will attempt to provide advance notification for scheduled maintenance.

8.2 Liability Limitation

Within legal limits, nook is not liable in the following cases:

• Losses arising from technical errors, software bugs, or system malfunctions
• Internet connection issues or problems with your device
• Errors by third-party payment or game providers
• Hacking, cyber attacks, or security breaches (if we have taken reasonable security measures)
• Loss due to sharing your login information with others or keeping it insecure

In any case, our total liability will be limited to your current account balance or your net deposits over the past three months (whichever is lower).

8.3 Indemnification

You agree to indemnify and hold harmless nook, its employees, and partners from any claims, damages, or costs arising from your following activities:

• Violation of these terms and conditions
• Violation of any law or regulation
• Violation of third-party rights
• Fraudulent or illegal activity

9. Dispute Resolution & Applicable Law

Any dispute between nook and players will be resolved following the procedure below.

9.1 Complaint Procedure

If you have a complaint, please contact our customer support team first. Most issues can be resolved quickly. To submit a formal complaint:

1. Send detailed complaints in writing to [email protected].
2. Include your account details, date & time of the issue, and relevant evidence (screenshots, transaction IDs).
3. We will acknowledge your complaint within 7 business days and begin an investigation.
4. Investigations will typically be completed within 14 business days. Complex cases may take longer, and we will keep you informed.

9.2 Arbitration

If a complaint is not resolved through our internal process, both parties may agree to neutral third-party arbitration. The arbitration decision will be final and binding on both parties.

9.3 Applicable Law

These terms and conditions shall be governed by and construed in accordance with international gaming regulations. Any legal disputes shall be subject to the exclusive jurisdiction of the courts of the relevant jurisdiction.

10. Contact & Support

If you have any questions or need clarification about these terms and conditions, please contact us:

Frequently Asked Questions